One of the most audacious New Media projects I’ve been involved with as a viability consultant is Outernet, my friend Syed Karim‘s project to bring free Internet access to more than four billion people. He plans to do this by piggybacking a fleet of mini-satellites onto commercial satellite launches. These mini-satellites, known as cubesats (each a 10 cm cube weighing no more than 1.33 kg), will provide Internet access (albeit mainly text access) to the majority of the world’s people, who don’t live in regions where Internet access is affordable or even receivable, which is a surprisingly large portion of the planet’s inhabited landmasses. Hundreds of cubesats have been launched for other non-profit purposes during the past 11 even years. Karim and his Outernet team have already raised the US$10 million necessary to build and launched their network of cubesats. CNN recently featured a story about him. Prior to his heading the Outernet project, I’ve known him as Director of Innovation at the Media Investment Loan Fund, a position he still holds. I’ve been an adviser to MDIF for the past seven years.
Spain recently passed a law that would require online news abstractors and aggregaters, such as Google News, to pay royalties to Spain’s periodical publishers. It’s a bone-headed law, but not surprising that at least one developed country would pass such a law, pressured by the publishers’ lobbying. Those publishers haven’t adjusted to individuation of their contents – the fact that each person online wants to be able to search (or otherwise find or be delivered) only for the stories that match that person’s own unique mix of needs, interests, and tastes, and to be able to receive such stories from all vendors and publications without having to purchase all those publications. The news law is a desperation move at the behest of those publishers. Google announced that Google News will shutdown in Spain on Tuesday. Similar machinations have been underway in Germany. Subsequent stories about the Spanish law – as well as my own talks with Spanish friends (disclosure: my wife is a Spaniard) – indicate that the new law is immediately unpopular among Spain’s online consumers. Rumors have begun that AEDE (the Spanish daily newspaper publishers association) may be having second thoughts about the law. However, I should note that Google’s policies about recording its users actions have often, and probably still do, violate the European Union’s 1995 Consumer Data Privacy regulations, something that few American commentators deign to mention. I only regret that this particular case occurred three weeks too late for me to feature it in the the week’s class on Internet Law that I teach in my postgraduate New Media Business course at Syracuse University’s S.I. Newhouse School of Public Communications. It’ll be part of the syllabus there next year.
Let’s be frank about the media industries. Most of its executives don’t care a hoot about exactly what is causing the tumultuous changes in their business environment. What they want, almost regardless of the problems, are solutions that can propel their careers and businesses into profits. They’re like recreational surfers: they just want someone to tell them where the good waves are rather than them spending time learning ocean hydrodynamics. Indeed, if the majority of media executives care at all about what’s causing the gargantuan changes in their business environment, they’ll look at the proximate, not the ultimate, causes of those changes.
Yet champion surfers know to look beyond the proximate and understand the ultimate causes of waves. Although they know that finding great waves is the most practical and proximate of their needs, they can reliably find those waves only if they understand the ultimate causation. I’ll thus detail some webpages from here the proximate and practical causes of the gargantuan change underway in the media environment, but first let’s examine what ultimately are causing all of it to happen.
When differentiating between the proximate and ultimate, I ask my graduate students what caused the destruction during the 2004 Indian Ocean tsunami or the 2010 Japanese tsunami. Most answer a great wave of water. That indeed is the proximate causation of the destruction. However, the ultimate causation was the undersea earthquake that causes the great wave.
At various times in human history, scientific or technological breakthroughs have caused seismic changes in civilizations and humans’ lives. Discovery of how to make fire was the first. Discovery of agriculture was the second. A third discovery, metallurgy, immeasurably increased the power of humanity’s tools and weapons. The invention of writing allowed knowledge to be recorded beyond what could be passed down through oral history. The invention of the telescope 400 years ago led to knowledge that humanity isn’t the center of the universe, a discovery which had huge repercussions on religion, philosophy, and polity. In 1776, mechanical engineer James Watt’s invention of the motor fomented the Industrial Revolution, transforming civilization in ways still occurring. Most people today know that an invention several decades ago is now reshaping people’s lives, livelihoods, societies, politics, knowledge, and all else that preceded it. During the late 1950s, electrical engineers Jack Kilby and Philip Noyce invented the integrated circuit (commonly known now as the ‘semiconductor’ or ‘microchip’) upon which technology all of today’s computers and microelectronics is based.
Hardly anyone who works in media today doesn’t know that offices, homes, vehicles, phones, and myriad other devices and even appliances are being revolutionized or ‘disrupted’ by computerization. Many have notice or heard that these changes are accelerating. Some hope it will stop. Yet few truly understand that whatever they might have so far seen will pale by comparison to what are going to occur or just how quickly.
This chapter is a primer about that, aimed at people who work in the media industries. The chapter outlines the three dynamics whose combined effects are ‘disrupting’, revolutionizing, and transforming the media environment in ways that are only starting to show. It looks at each of those three ultimate causes of the changes underway and briefly examines the three causes’ combined effects.
The ultimate formulation is simple: the ever-accelerating interactions of Moore’s Law, Cooper’s Law, and Butters’ Law ultimately cause the gargantuan changes underway in the media environment. Moreover, changes in the media environment are merely side effects of those principles’ more comprehensive effects on the world.
Despite their nomenclature, Moore’s, Cooper’s, and Butters’ laws aren’t llegislations but principles based upon empirical observations about advanced technologies. Moore’s Law concerns the advancements and expense of computer processing power; Cooper’s Law describes the advancements and capabilities of wireless communications; and Butter’s Law focuses on photonics, the communication of information through optical fiber cables. These three principles are similar (indeed, the latter two were prompted by the first). The laws’ rippling interactions are transfiguring most of the world’s other industries, and even governments, societies, and civilization itself.
My reputation as a New Media consultant to the news industry, including my appointment since 2007 to teach postgraduate New Media Business at Syracuse’s Newhouse School, largely result from work I did long ago.
For ten years beginning in 1993, I helped guide the strategies of major news organizations’ websites and their other online services. But by the turn of the century I realized that those strategies (known as ‘convergence’, ‘analog-to-digital’, and ‘digital first’, etc.) would ultimately fail and those news organizations’ websites, as well as their traditional products, would unavoidably become irrelevant and unsustainable in the near future. I then spent seven years sounding probably like the prophet of doom to the traditional media industries in post-industrial countries. The doom I predicted has since become apparent.
Since 2007, I haven’t done any innovative work—except that which is done in a room filled with some of the best postgraduate students and doctoral candidates from America, Europe, and Asia, who study the media business. They’ve an advantage over the middle-aged white executives who run most traditional media companies; they’ve grown up online, know New Media as natives, and so aren’t mired in media theories, doctrines, and practices that might have been valid in the 1960’s or 1980’s or even early 1990’s, ideas and concepts that are already obsolete.
Good teaching is a continuous experiment. Bad teachers teach the same way every semester; like bad actors, they perform by rote. By contrast, good teachers use their classrooms not only to teach established concepts, but to teach themselves when and how established concepts have changed and are no longer relevant or true. In other words, the classroom is where good teachers refine their own understandings of what to teach. If a teacher’s own understanding of what he teaches doesn’t withstand the questionings and skepticism of hundred postgraduate students and doctoral candidates, then his understanding is merely an illusion.
I’ve been luckier than that. The academic freedom to teach what I think is true, no matter how unwanted those truths may be among hidebound executives or how heretical the truths are to traditional media academics, has been a godsend to my thinking. The easiest environment in which to shuck the encrusted dogma of 20th Century media thinking is to be surrounded at any time by dozens of smart young scholars who owe nothing to such dogma except that after their graduations they as media executives will inter it once and for all.
Ten years ago, after realizing that traditional media industries’ strategies of ‘convergence’, ‘analog-to-digital’, and ‘digital first’ will ineluctably fail and will never generate enough revenues to compensate for the revenue declines from the evaporation of those industries’ traditional products (printed periodicals, over-the-air and cable broadcasts, etc.), I turned my attention and that of my students to solving the problem of why. Why won’t ‘convergence’, ‘analog-to-digital’, and ‘digital first’ ever generate enough revenues to compensate for the revenue declines from the evaporation of media industries’ traditional products? Why are indeed those industries’ traditional products evaporating? The solution necessarily involves both questions.
My purpose in asking isn’t to save those industries’ traditional products or websites, but to establish what those industries should have done instead and what the successful new media of the 21st Century will do or are doing now. It’s now too late for most of those industries in the post-industrial countries, but there may still be time for media companies in developing or industrial countries to learn and adapt.
It starts by examining the misguided beliefs by most media executives and most media academicians today that the greatest change underway in the media environment is simply that consumers have changed their consumption habits from ‘analog’ to ‘digital’ or have mere become ‘wired’ or ‘hooked up’ to electronic devices; that websites or streaming media are electronic multimedia (‘converged’) versions of printed periodicals or broadcasts; and that the future of Mass Media domination will be in online and mobile platforms.
It then describes what is obvious about the changes actually underway in the media environment, which are far different than what the executives and academicians who are trained in the theories, doctrines, and practices of Industrial Era media, namely Mass Media, hope. It categorically states how and why Mass Media are artifacts of that waning era and already are no longer the predominant ways in which most the world’s people now obtain news and information and soon entertainment. It is about Individuated Media, the new media engendered by the Informational Era, which we can see across the panorama of the media environment once we remove the blinders of Mass Media theory.
I had planned to publish this work online early in 2015, after my classes this semester end. When seven years ago I’d conceived the core of this work and established its syllabus, I had hoped that what it states would now be obvious. It’s indeed obvious now not only to my students but to those of other media schools who I’ve queried. Nevertheless, dust and debris from the collapse of traditional Mass Media still obscures the sight of far too many media company executives and academicians who, trained in Mass Media, attempt to sustain those Industrial Era forms of media. So, even though I’m still writing the final sections of this work from drafts, I’m going to begin publishing it online now, in hope of guide some of their ways.
I call it The Rise of Individuated Media. Thirty short (three to eight typewritten pages) chapters of this work are now online (starting with a version of this posting). A further 40 are in final draft stages and will go online at a pace of one chapter every two or three days (an easy pace for me to post.) I welcome comments or corrections to this work. Because an aggregate of its many chapters is hard to read solely online, an electronic book version of the whole will in follow sometime in January.
Those chapters already online deal with:
Identifying what is the greatest change underway. The answer isn’t consumers switching their media consumption from ‘analog’ to ‘digital’. Or ‘multimedia’ or media industry ‘convergence’. Or ‘smartphones’, tablet computers, or even the Internet.
Focusing on what are the ultimate, not proximate, causes of all the changes underway. Knowing what ultimately causes the changes allows a person to identify and rather accurately predict what and how fast future changes will be, an invaluable skill for anyone formulating media company strategies or designing media products and services.
Seeing the complete spectrum of changes underway and not being blinded by just those glaringly obvious. There is an ideal ‘prism’ through which to view the entire spectrum. And in this work I divide the spectrum of change into three ‘color’ categories, each of which has its own hues:
The ‘greens’ which affect how people gravitate towards and around media contents.
The ‘reds’ which affect how media contents are transacted (and even when no monies are exchanged).
The ‘blues’ which affect how the very definitions of media contents, as well as production and delivery of those contents, have changed.
Why and when traditional Mass Media companies failed to foresee the real changes underway. And what the few traditional media companies that do survive will need to do to adapt, which also means what ‘pure-play’ media start-up companies in the 21st Century should already be doing.
Media academies that have excelled at Mass Media have been flummoxed by the changes underway, few of which conform to their theories and doctrines. These academies have reacted in either or both of two ways. They’ve created institutes or centers of ‘innovation’ in which Mass Media practices are simply continued in whatever is the latest devices. Or else they’ve created ‘entrepreneurial’ programs that involve students learning how to operate without corporate support or to start-up their own corporations.
However, true innovation isn’t the usage of new devices or new technologies, but how theories and doctrines change due to new technologies and new devices; it is the difference between carpentry and architecture. Moreover, planting entrepreneurial seeds in hopes that some might bloom is hardly a sound practice of agriculture. As the innovative genius Nikolai Tesla said about his fellow inventor Thomas Edison, “I was almost a sorry witness of such doings, knowing that a little theory and calculation would have saved him ninety per cent of his labor.” I herein offer a bit of theory about the New Media.
Today is Digital Deliverance Managing Partner Vin Crosbie‘s 59th birthday, which means the start of his 60th year (which he will complete a year from today).
What happens when applied Social Media conflicts with existing laws? This month, the New York State attorney general claimed that most Airbnb listings in the city violate zoning and other laws. Earlier this year, officials in California and Pennsylvania claimed that car services like Uber and Lyft might be unlawful. The New York Timestook a look. We will be looking at those three examples when next month we teach a class about where the Internet and laws conflict, in Syracuse University’s New Media Business post-graduate course.
We’re sorry to hear a seminar being taught in St. Petersburg, Russia, by my friend Randy Covington, the director of the World Association of Newspapers-IFRA’s Newsplex Training Centre at the University of South Carolina , by Joe Bergantino, the executive director of the New England Center for Center for Investigative Reporting, was disrupted by Russian government agents earlier this month. Bergantino and Covington had recently presented the same seminar in Moscow and had, in Bergantino’s taught similar seminars “in China, Serbia, Vietnam, and other countries without interruption by government agents.” Covington and Bergantino were taken to government offices for several hours; presented to a judge; and found guilty, despite their not having had a chance to present a defense, of violating Russian immigration laws; and were the subjects of a Russian television news story. Covington and Bergantino were then released. We know from a variety of our clients that the Russian government, whose President Vladimir Putin only a few years ago was the keynote speaker when the World Association of Newspapers held its annual conference in Moscow, during the past two years has been clamping down on all foreign Non-Governmental Organizations (NGOs), notably those who teach or fund independent journalism.
Every forget which wing of the cavernous shopping mall you are in? South Korea’s Electronics and Telecommunciations Research Institute has announced development of an indoor equivalent of a Global Positioning’ System accurate to within five meters (16 feet). Or make that within one clothing rack.
Jaldeep Katwala at Media Helping Media has some excellent advice for journalists conducting interviews.
In 2004, the offices the Malaysian investigative news website Malaysiakini rented in the Kuala Lumpur suburb of Bangsar Utama were raided by police. That spooked the building’s landlord, who evicted the 14 year-old Malaysiakini. The site’s journalists briefly worked from a nearby fast-food restaurant that had a WiFi connection.
Malaysiakini has finally found a permanent home, purchasing an industrial building that will serve as its new office beginning next year.
Malaysiakini aims to make a sizable portion of @Kini open to the public.
“To grow, Malaysiakini needs a stronger foundation. Like a tree, this new building will help Malaysiakini plant deeper roots so it can be more stable as we seek to reach greater heights,” according to Malaysiakini CEO Premesh Chandran.
The building – to be known as @Kini – will provide room for Malaysiakinito expand in the coming years, with ample workspace, meetings areas, training rooms and video studios.
“It will offer better facilities forMalaysiakini‘s hard-working team – the true heroes who help deliver the news and views that matter,” said editor-in-chief Steven Gan.
“We envision regular forums, dialogues and movie screening to encourage public participation on burning issues. By opening our doors, we believe we can build something great – together,” said Premesh.
The building (right) will also have the country’s first live webcasting centre, where public forums and discussions can be held with audience participation, both at the venue and over the Internet.
KiniTV, the Internet TV arm of Malaysiakini, will be constructing a multi-purpose studio that uses the same broadcasting system of the “American Idol” shows. It will be implementing the “Open Studio” concept by welcoming civil society groups and people’s organisations to broadcast their programmes, as well as providing new media training.
@Kini was purchased at the price of RM6.1 million. Inclusive of renovations, duties and fees, the total cost is estimated to be around RM7 million (USD2.2 million). Malaysiakini plans to pay RM1 million in cash upfront and seek RM3 million in bank financing.
To alleviate the burden, Malaysiakini is looking to its supporters to raise RM3 million in the next two months through its “Buy a brick” campaign.
Contributions of any amount are welcome but every supporter who contributes RM1,000 (USD313) will get RM1,000 worth of subscription and advertising on Malaysiakini, as well as a brick with his or her name etched on it.
These bricks will be used to build an “appreciation” wall that will become a permanent feature in Malaysiakini‘s new building.
Malaysiakini targets to get 1,000 people for the RM1,000 bricks. It is also looking for corporate sponsors of either RM25,000 or RM50,000. They too will get prominent recognition in the building as well as an equal amount of advertising space onMalaysiakini in return.
“It’s a great way for individuals and corporations to show their support for independent media,” said Premesh.
The “Buy a brick” campaign kicked off with RM42,000 (USD13,130) already raised among Malaysiakini staff and their friends.
The world’s longest-published newspaper will become a non-printed, totally online service nine weeks from now. On 20 December, Lloyd’s List, which has been continuously published since 1734, will no longer be available in print. It’s online edition for the Web have has been published for more than ten years and its edition for mobile phones has been published for several years.
Lloyd’s List, published by the is considered by many experts to be one of the earliest English-language newspaper. Although it is primarily a shipping industry daily trade journal, that’s what the earliest English-language newspapers were: editions that not only published news of which ships were leaving or arriving port but what events were occurring in distant or foreign ports that might affect commerce. It was published weekly by by Edward Lloyd, the proprietor of Lloyd’s Coffee House in the City of London, who founded the insurance brokerage market named for him.
Now, 279 years later, the staff of Lloyd’s List has found that only two percent of the newspaper’s readers read the edition in print.
“The decision follows many years of customer research and preparation and is – first and foremost – designed to ensure that the service continues to evolve with customer demand. This is move supported by the overwhelming majority of our customers. Less than 2% of our readers currently use print-only and no other means to access Lloyd’s List. We have already undertaken years of investment in our digital and mobile platforms, but the move away from print will allow us more time and resource to build on that with innovative approaches to data and a more bespoke service that offers content tailored to individual customer needs,” said Editor Richard Meade.
We think the significance of Lloyd’s List ceasing print is that the world’s longest-published newspaper is among the world’s first successfully to no longer need to print.
How will journalists could use Google Glasses ? It’s the wrong question.
The right question for journalists to ask is how and why will people who consume media use Google Glasses (or similarly wearable optic interfaces)?
Whenever I encounter media professors or media researchers testing how journalists could use Google Glasses, I ask them this simple question: what proportion of Google Goggles users will be consumer and what proportion will be journalists? My guess is the ratio 20,000 to one. Thus, which of the following two topics is more important for journalism schools to research:
How will and why people use Google Goggles to consume news, entertainment, and information?
How will and why journalists use Google Goggles to produce news?
The first question is clearly more important than the latter.
Journalists, particularly when they have a new toy, too often ‘put the cart in front of the horse’. When examining a new device or a new process, they think, ‘How can I use this to do what I do?’ rather than asking ,”How will people want to use this?” Imagine a chef who sees a new kitchen appliance and thinks, “Is there any way I can use this new device to make Chicken Marengo?” when his restaurant’s customers might instead be hungry for something other than that dish. Any industry that continues producing what it wants to produce when instead that product is not what people want or how people want to use that product, will fail. Ask the tens of thousands of newspaper reporters in the U.S. who’ve become unemployed during the past seven years before they and their bosses lost touch with what people want from them.
When journalism schools study what impact Google Glasses might have on their profession, the schools need to focus on: which topics, types, and modes of news will people want to consume while wearing such devices?
There are at least five possible topics of study about Google Glasses, and three of those also are what schools also need to study about the effects smartphones will have journalism:
1. Geolocation – What topics, types, and modes of news will people want to consume based upon their exact location as they roam?
2. Recognition – What topics, types, and modes of news will people want to consume based upon what they see as they roam?
3. Augmented-Reality – How best to provide, display, and explain news visually so that it overlays what they see?
Google Glasses add at least two more topics journalism schools need to study:
4. Hands-Free Context – What multimedia interfaces can be used so that people can interact hands-free with news provided in Augmented-Reality? (Unlike smartphones with touchpad interfaces, Google Glasses rely largely upon voice commands and simple scrolling motions; all of which somewhat restrict, compared to other computerized devices, how people interact with the device.)
5. Kinesthetic Context – Because Google Glasses are literally looking at whatever the wearer is looking at that moment (unlike a Smartphone or camera, which must be aimed), an unwavering gaze, how should the topics, types, mode, and displays of news or other information be automatically changed according to not only where the wearer is but what the wearing is doing? For example, a stationary person might want different news than someone who is moving at 30 kilometers per hour through the same spot and different than someone who is moving 150 kilometers per hour though that spot. Detailed texts might be fine for a stationary person, but not someone biking or driving past.
Google Goggles were invented as ways for people to access access information in the context of their lives, not the journalists’ lives.
Unfortunately, most of the research being done about Google Glasses in journalism school focuses on how journalists might use these devices for recording audio or video (most specifically, reporter’s point-of-view videos). Much of that research is well-meant but misguided. By almost all standards, Google Glasses are inferior to hand-held video cameras or even clip-on video recording devices. No surprises there. So, why research how to use an inferior device just because among the many things it can do is reproduce badly the capabilities of better usable devices?. The five research topics I’ve mentioned are more pertinent.
Google Glasses are novel to use, but many journalism schools are using the devices merely as new toys in the labs or excuses for ‘research’ which will likely be inconsequential. Journalism professors and instructors should remove their prototypes these spectacles and directly eyeball how consumers will use the devices. The answers to that are key.
For the past four years, I’ve been teaching a New Media Business for media course at Syracuse University’s S.I. Newhouse School of Public Communications. It was originally open just to postgraduate students, but a few years ago we opened it to select upperclassmen, too.
Some 250 students have taken the course. Approximately half were from the Newhouse School’s Media Management masters degree program, in which taking the course is a requirement. However the rest of the students have been from the school’s Arts Journalism, Broadcast Journalism, Communications, Graphic Design, Magazine, Newspaper, Photography, Public Diplomacy, Public Relations, and Television/Radio/Film departments. Students and staff from the university’s Whitman School of Business, Maxwell School of Citizenship and Public Affairs, School of Information Studies, University College, and the College of Law also have taken the course. In any semester, between a quarter and a third of the students who take the course are foreign, mainly from China, India, the Middle East, or European Union.
Because New Media technologies, business models, and practices are continually changing, I have to update the course syllabus every semester. Here is the current version, minus university boilerplate:
New Media Business syllabus
ICC625-M001 (55764) & ICC300-M001 (60544)
Course Goals: Learn the dynamics, economics, and technologies that are reshaping the media industries worldwide during the 21st Century. Learn how these differ from those of 20th Century media. Learn how to adapt to these changing times.
Disclosures: There aren’t sufficient hours in this single course to provide in-depth assessments of all New Media technologies which are constantly evolving.
Moreover, the syllabus you’re reading is subject to change. Each semester a different mix of students from Newhouse departments attends this course. For example, last semester’s course was taken by 18 Media Management, two Broadcast Journalism, one Public Relations, one Advertising, one Newspaper student, and a Whitman staffer. In contrast, this semester’s course currently has five Advertising, one Broadcast Journalism, and one Newspaper student enrolled. So, after the first week of classes each semester, the instructor revises this syllabus to focus on the specific needs of the students in that semester. Dates, Hours, and Location: Twenty-nine (29) eighty-minute classes will be held between 11:00 a.m. and 12:20 p.m. on Tuesdays and Thursdays from January 17 to May 1, 2012, in the Larry Kramer War Room (#252 in Newhouse 3, geo-coordinates on request).
Agenda & Topics: The following agenda of class topics is tentative. The actual agenda may vary due to availability of speakers or additional topics added during the semester either by the instructor or the requests of students.
The first four weeks of the course surveys the current state of the world’s media; how that situation cannot be explained by classical Mass Media theory, and examines the new theories which fit that situation.
January 17 – Ritual Reading of the Syllabus. Plus, discussion of class goals and policies. Handout: Student questionnaire.
January 19 – Embracing Change. The elasticity of time. The Confederate widow and the World War One Flying Ace anachronisms. How long do you plan to live? People you’ll meet who will in the the 22nd Century. How to adapt to change, and why knowing how to embrace change and adapt to is the paramount skill for 21st Century media people to have.
January 31 and February 2 – Apocalypse. What challenges do the advertising, newspaper, magazine, radio, television, cinema, public relations, photography industries now face? How the ancient Greek word apokálypsis actually means ‘lifting of the veil’, ‘revelation’, and ‘disclosing something hidden in an era dominated by falsehood and misconception’ and not (contrary to popular belief) ‘chaos’ or ‘end of the world’.
February 2 – Creative Disruption. How an Austrian economist strove to become the greatest economist in the world, the best horseman in his nation, and the greatest lover in all of Vienna. How his work in one of those endeavors helps us understand the situation the media industries face.
February 7 – What Ultimately Are Causing the Media Change? Meet Gordon Moore, Martin Cooper, and Gerald Butters. The interactions of what they observed. Will change stop in your lifetime? The clockwork towards technological singularity.
February 9 – What Has Been the Greatest Change in Media History? Are New Media merely traditional forms of media put online or manifestations of something much larger underway? What has been the greatest change in media to occur in human history?
February 14 – Across the Spectrum of Change. How the greatest change in media history affects the practices and businesses models of journalism, entertainment, and information, and even the content of those fields. Why Social Media are manifestations of this change and the ‘tidal shift’ resulting.
February 16 – The Economics of Content and the Contents of Surplus. Why traditional media business models are failing. How supply & demand specifically affects value and attention and value. Why fewer and fewer people will pay for traditional content, and use it less frequently and less thoroughly—no matter if the content is delivered via traditional forms or online. How content must change. How, where, and when to charge for what content?
The next five weeks provide practical information about how to prosper and adapt to changes in various fields and formats of media during the 21st Century.
February 21 – Web 1.0, 2.0, 3.0, and the Internet Timeline. How you only have to remember two things about the geologic timescale of New Media. How a host of people, almost all of them in their twenties, had the courage of their ideas and have changed the world.
February 23 – How Does Digital Work? What Does Interactive Actually Mean? Do TurboTax® or the Intel Turbo Boost® really use turbochargers? Do the words digital and interactive actually have real meanings? Why knowing these meanings can lead media to success.
February 28 –Alphabet Soup: HTTP, CSS, SEO, SEM, XML, and ROI. How the Worldwide Web works. How to measure and improve your use of the Web and other interactive technologies. And why the refrigerator you buy five years after your graduation will know some good recipe for what it contains.
March 1 – What are Individuated Media? Should You Be Permissive or Intrusive? Will Mass Media continue to be the primary way people obtain news, entertainment, and information or will something else replace it?
March 6 & 8 – The Practices and Effectiveness of Online Advertising. Why something with such relatively small response rates is becoming the world’s primary form of advertising. Practices and problems.
March 14 & 16 – Spring Break Week.
March 20 – How New Media Differs Legally from Traditional Media. Technology outrunning the law and governments. COPA, CAN-SPAM, Safe Harbors, Personal Jurisdiction, SOPA, and Net Neutrality
March 22 – The Blogosphere. Does anyone actually earn money blogging? Should you or your company blog? What if everyone else is doing it? The revenge of ‘the people formerly known as the audience.’
March 27 – Going Mobile. Will mobile really change the media industries? What are the ‘G’s, Geolocation, Augmented Reality, and Goggling?
March 29 – Tweets, Check-Ins, Virtual Realities, and Loquacious Devices. The incipient deaths of keyboarding and handwriting. Meet the new intermediaries: Dragons, Siris, and HALs.
The final month of course examines the futures of various industries and provides practical information about how to prosper and adapt to changes in various fields and formats of media during the 21st Century.
April 3 – The Revenge of Paper. How tablet devices are just one of many primordial steps to something that replaces paper. A dress of OLED. Everything becomes a display. What will the book in the future do?
April 5 – The Revenge of Radio. How a medium once thought to be dying has become one of the most popular mobile app. Have you seen the radio station’s video? Individuation in radio. How Pandora teach Individuation, not Mass Media.
April 10 – The Future of Television. Brought to you by Ethernet television and a host of pretenders. The coming implosion of the U.S. television affiliate model. Can your local station survive? No borders except language and culture. Rights, Royalties, and Revanchism.
April 12 – The Future of Cinema. Digital projection to the home big screen versus the bigger screen with strangers at the mall? Had 3D gone flat? A holographic shell game: which of the ‘Peas’ is really there?
April 17 – A Tale of Two Parochial Countries. Who are the largest groups of nationals online? Why you should go abroad virtually before seeing all of the 50 United States. How a country that once led the world in interactive is now ranked in the teens. What you can learn from other nation’s New Media.
April 19 –Business Formation, Partners, and Practices. A primer about how to form a business legally and to deal with partners, investors, co-workers, or employees. How new technologies affect ownership.
April 24 & 26 – A Week of Best Practices from Worldwide. Who said, “Good artists copy, great artists steal”?
May 1 – Course Summary & Evaluations.
Textbooks: There are no required textbooks for this course. No printed textbook is able to keep current with the changes radical underway in the media industry. Besides, this is a New Media course, so the instructor will assign online readings. The instructor can recommend specific books about New Media which students in those specific majors should read.
We’re generally not a company that emphasizes a continuing role for paper (as opposed to epaper) in the future, but we are enthusiastic about some of the Augmented Reality mobile phone applications being developed by the Dutch company Layar for use with newspapers, magazines, signboards.
For example, take at look at this video about using the application with magazines:
Or this more general use of the application:
These apps led one acquaintance myself of ours to declare that the Cuecat scanners, a product released in 1999, was ahead of its time. Maybe so, but that’s like saying the steam-powered automobiles of the 1880-1890s or Leonardo da Vinci‘s drawing of a rudimentary helicopter in the 1480s were ahead of their time. Those might have been ahead of their times, but were inept implementations. Cuecat spanners were dedicated, single-purpose devices that plugged into people’s personal computers. They could be used to gather more information from printed publications only when wired to personal computers and only by reading bar codes printed in those publications. By contrast, Layar’s Vision applications can be used on any multi-purpose ‘smartphone’ (iPhone, Android, etc.), a device which hundreds of millions of people now carry; doesn’t require wiring to a personal computer; and doesn’t require the publication (or anyone else) to print barcodes or QR codes. It’s an idea and an implementation at it’s time.
As a surfing friend once told me, ‘You can’t surf ahead of the wave’s time.’ Which is why Cuecat went nowhere.
One of the few people whose New Media work I loyally follow is the British web publishing pioneer Danny Meadows-Klue. I first met Klue during the mid-1990s when he was online publisher of The Daily Telegraph (www.telegraph.co.uk). Since that job, he has co-founded the UK and European Interactive Advertising Bureaus (elected their president four times before serving as the first chief executive with both for four years) and has helped launch more than 20 digital trade associations and initiatives as far afield as Mexico and New Zealand. He is currently Chief Executive of www.DigitalStrategyConsulting.com, which trains sand coaches executives in digital strategy, publishing, and advertising.
I’ve always found Mr. Meadows-Klue’s analysis trenchant. Moreover, he’s one of the few New Media publishing/broadcasting analysts who (if you’ll permit me to paraphrase George Bernard Shaw) can tell the difference between a car crash and the apocalypse. For a year or so at Syracuse University, I’ve been meaning to add Meadows-Klue’s continuing analysis to the list of readings for my post-graduate students of New Media Business. I’ll start in the Spring 2012 semester.
Here are a few things he’s lately brought to my attention:
According to calculations by entreprenuer Darren Herman, using publicly available data, five companies control some 65 percent of the world’s online advertising spending ($64 billion). Google controlled the largest portion, 46 percent.
For the first time, Microsoft Internet Explorer’s worldwide share of the web browser market has slipped below 50 percent. So much expecting a browser software with an operating system to continue dominating the market.
Forty-two million homes in the U.S. and Europe have been connecting their personal computers or game consoles to their television and watching streaming video on their TV screens. The European were most likely to hook their personal computers to televisions. The Americans were most likely to connect their game consoles to their TVs.
The S.I. Newhouse School of Public Communications seeks a Professor and Chair in Journalism Innovation, a new, endowed position that will help place the school on the cutting edge in teaching, scholarship and inquiry.
The Chair will develop and teach new, innovative courses that will allow students to explore the intersections of journalism and technology and will work collaboratively to develop new content models and new forms of storytelling. The ideal candidate will have a strong interest in product development and emerging media and will pursue research initiatives at Newhouse, across campus and through industry partnerships and alliances.
We value a candidate’s ability to design unique hands-on experiences that allow our students to experiment with new technology and interactive media, while honoring our commitment to quality, ethical journalism.
The Chair is expected to participate in and lead a global conversation exploring and building new models to produce and disseminate information. The chair will also serve as director of a proposed Center for Journalism Innovation and help seek external funding for new initiatives.
Candidates should demonstrate a track record of continuing accomplishment in communications innovation, particularly in methods of content design and production, sharing and delivery, and a portfolio of strong connections in the field across multiple disciplines. They should have an advanced degree or be able to demonstrate equivalent accomplishment in the field.
The Newhouse School encourages candidates to apply who will help us broaden the diversity of our faculty and our students’ experiences. Syracuse University is an Affirmative Action/Equal Opportunity Employer.
A review of applications begins this fall, and will continue until the position is filled. Apply online at www.sujobopps.com, job #028438. A cover letter, resume or vitae and names and contact information for four references must be provided online.
Direct questions to Steve Davis, search chair, at firstname.lastname@example.org.
[34-minute PowerPoint video of keynote speech opening the fifth annual Personalize MEdia Conference (formerly Individuated Media conferences), Boulder, Colorado. June 20, 2011. How traditional media companies have gone astray by misperceiving consumers’ switch from analog to digital formats to be the greatest trend underway; why the abundance of content instead makes personalization (i.e., individuation) the greatest trend of 21st Century media; and what the media industries need do about it. All images public domain. If otherwise, please contact email@example.com.]
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Welcome. My name is Crosbie. Vin, as in Vincent, Crosbie. Welcome to Boulder! And Welcome to Personalize Media 2011! Welcome to the Chautauqua Center.
I’m glad the conference organizers decided to hold this meeting here at Chautuaqua. It’s is a wonderfully symbolic location for this conference. Behind the projection screen, on the wall of this hall, is a photo showing the first Chautauqua meetings ever held here. The year was in 1898. Everyone here was living in tents. Canvas tents. Back then, it wasn’t the high-tech Boulder you see outside the windows today, but a pioneering group, meeting to discuss what would become.
We’re figuratively those pioneers today. Thanks for asking me to keynote the conference. I’m going to start this conference with a very bold statement. A bold statement I’ll then justify. Personalization (individuation) is the major media trend of the 21st Century.
Some executives think these are dark times for media. Well, in case there are any historians in the audience: that’s like saying the Enlightenment was a dark time for the Feudal system.
If your business today dates from the Industrial Era – in other words, if your business is Mass Media—media based upon the practices that arose from the technological limitations of the analog press or analog transmitter—media in which all readers receives the same edition at once or all listeners or viewers see the same broadcast at once – then these are dark times indeed. The era of Mass Media’s feudal primacy is over. Something new and enlightened has replaced it.
Most media executives, schooled in Mass Media, don’t really understand what has happened
I’ll start explaining what’s happened by telling you about my own industry: the daily newspaper industry. The daily newspaper industry is among the oldest and most hallowed of media industries.
I’m here to tell you how lack of personalization, the lack of individuation, is destroying that industry in every one of the world’s post-industrial countries. In every country where people’s access and choice of media is no longer relatively scarce, but abundant.
Here in the U.S., the daily newspaper industry earned revenues of nearly $49 billion in Year 2000…. Ten years later, last year, that same industry earned only $25.2 billion. The U.S. daily newspaper industry has lost almost 50 percent of its revenues during the past ten years.
Some newspaper executives like to blame the 2007 recession for the loss. However, the facts are that less than half of that loss occurred during the recession. Most of that loss happened during the non-recession years, the years before and after the recession. An industry over 200 years old in this country has lost approximately half of its revenues during the past ten years. Why?
I’ll tell you why: The reason is that newspapers and other media industries got caught in a conceptual trap—a conceptual trap into which most media executives fell as they tried to understand the greatest change in media history.
Most major languages have an adage about the conceptual trap into which most media executives have fallen: L’arbre qui cache la forêt. Los árboles no dejan ver el bosque. Er sieht den Wald vor lauter Bäumen nicht. ИЗ-ЗА ДЕРЕВЬЕВ ЛЕСА НЕ ВИДНО. Μπορεί να δει το δέντρο και όχι το δάσος. 见树不见林. 木を見て森を見ず. Because I speak English, the version I use is, they don’t see the forest for the trees.
Most media executives today mistakenly believe that the greatest change underway is that people are simply switching media consumption from analog to digital formats. These executive misperceive a trait or characteristic as the change itself.
They see the trees, but not the larger perspective. And their myopia has led of them to formulate the wrong strategies for adapting to the gargantuan changes underway in media.
Because most media executives misperceive the change underway to be that consumers are simply switching from analog to digital, these executives believe that what their companies must do to adapt is simply do in digital what they’ve always done in analog.
The executives believe that all their companies need to to is use the same business models, the same production practices, the same packaging, the same products, and the same content in digital as they’ve always used in analog — albeit with the addition of some hyperlinks, audio, video, and animation, and publicized via Social Media.
That’s the root of their not seeing the forest for the trees problem. (It’s about as apt a strategy as putting the Olsen Twins in the deep woods.)
Unfortunately, any strategy based upon a misperception will not only fail to yield successful results but will fail to explain why successful results aren’t yielded.
So, it’s not surprising that these media executives are mystified why the digital versions of their traditional newspaper and magazine editions and traditional broadcast programs aren’t earning anywhere near as much revenue online than those traditional products did in print—even in the cases when the digital products have more monthly users.
Moreover, these executives can’t explain why the average user of the digital version uses it much less frequently and less thoroughly than the average user of the analog version does.
Such are the captains of most media companies today: mis-navigating their companies through stormy times; captains of business who, misperceiving the great change in the media environment to be that consumers are simply switching consumption from analog to digital, hold true to the wrong course. They are myopic navigators leading media industries into financial ruin, layoffs, and catastrophe.
While they’re fishing for answers, wondering why their business as usual doesn’t work in digital – or New Media at all – we’re here. We know the answers. That’s why we are attending the fifth annual international Personalize MEdia Conference because we understand what’s really happening. We can see the forest for the trees.
We understand the greatest change in the history of media. We know that it’s not merely a change from analog to digital. We know that the greatest change is really that within only a generation people’s access and choice of news, entertainment, and information has changed from relative scarcity to surplus, even to surfeit or overload.
Look at how things were 40, 30, 20, or even ten years ago in post-industrial countries. News, entertainment, and information used to be relatively scarce. For examples, billions of people worldwide who wanted access to daily changing information had perhaps just one or two or three locally-distributed printed newspapers, plus one, two, or three television channels and a dozen or two radio stations within antenna range.
But all that has changed. Today, we’ve certainly a surplus of news, entertainment, and information. In fact, the main problem nowadays is overload. We’ve got a vast buffet or cornucopia. The problem is picking the exact items we want. And that’s the beauty of it. The exact items we want.
Yes, it’s true that people are switching consumption from analog to digital formats. But that’s not for format’s sake. They’re switching because digital technologies provide them with more choices and access to the news, entertainment, and information that specifically fits their individual mix of needs & interests. It isn’t the format they’re after, but its greater access and enormous choice of specific content.
The fact is that each of us is different. Each of us is an individual. Sure, we might share a few common interests: the weather, for instance. But that’s about it for common general-interests. Each of us, each of you, have dozens, hundreds, of specific interests. Each of us is a unique mix of those interests. And each of us gravitates to whatever content satisfies our own unique mix of individual interests.
Let me put it this way to you: Imagine that during most of your life you had no choice of what you ate. It varied daily, but it was exactly the same meal that everyone else in town ate that day. What would you do if that situation changed and you instead had your choice of specific items from a gargantuan buffet? Would you continue to eat the communal, general-interest meal each day? No! You’d use the gargantuan buffet and satisfy your individual interests.
Indeed, that’s exactly why billions of people now use search engines daily. Nowadays, billions of people are manually personalizing, customizing, or individuating. They are finding the stories, videos, or other items of content that specifically match their own individual interests. They’re hunting and gathering all that themselves.
As Peter Horrocks, director of World Services for the British Broadcasting Corporation, recently said: “The consequence of this change in users’ consumption has only dimly been understood by the majority of journalists. Most of the major news organizations had the assumption that their news product provided the complete set of news requirements for their users. But in an internet world, users see the total information set available on the web as their ‘news universe’. I might like BBC for video news, the Telegraph or Daily Mail for sports results and The New York Times for international news…”.
People no longer consume generic packages. For example, take a look at these data from Nielsen about U.S. newspaper websites. The first assignment I give my graduate students is to tell me what remarkable about it. Students trained in traditional media, in Mass Media, tell me the answer is the huge number of people who use these websites.
However, the smart students point to the other data. For example, did you know that the average user of the The New York Times’ website visits it only 4.05 times per month; sees less than 27 webpages (which probably means less than 20 stories, because that site stretches most stories over more than one webpage); and spend an aggregate total of less than 20 minutes on the site all month. That‘s a visit only about once per week!
Unpersonalized, uncustomized, unindividuated content is used far less frequently and far less thoroughly online. People use New Media radically differently than they used traditional media.
And that radical difference is personalization, customization, individuation.
Another example, at the National Association of Broadcasters conference this April, Edison Research and Arbitron released a survey of American adults who use online radio. Fifty-three percent of those people knew of Pandora radio, which broadcasts personalized music. A quarter of all online radio listeners had used Pandora. One sixth had used it that month. One in ten people had listened to Pandora that week.
There are more than 6,000 radio stations webcasting in the United States, but one sixth of all online radio listeners listen to Pandora. I dare you to show me a traditional broadcaster or traditional print media site that one in ten of all people online use monthly. The most spectacular success in online broadcasting is personalized, customized, individuated. Pandora also is one of the most successful apps on smartphones and tablets. And personalized, customized, individuated broadcasts such as Pandora and Last.fm are now having a radical effect on the radio industry.
This year, Clear Channel Communications, which owns more than 1,000 radio stations in the United States, more than any other company, announced that it will launched personalized, customized, individuated versions of its stations online.
Movies watched at home provide another example. Netflix is now the world’s largest distributor of videos. Is that because it has no stores? Is it because Netflix lets you rent a video for as much time as you want? No! It’s because of choice and personalization. Netflix gives each of its customer choice and access to tens of thousands of movies, enough to satisfy anybody’s unique mix of individual interests and tastes. Netflix wouldn’t be the world’s leader if it offered only the number of videos titles you could fit into a storefront.
Neither would Amazon be the leading bookseller.
In traditional media, Mass Media — in other words, Industrial Era media – every users sees exactly the same things at the same time as every other users. So, Is Facebook a Mass Medium? With more than 560 million users, it certainly has mass scale. Yet every user of Facebook sees something different than every other user of Facebook. What they see depends upon the user’s own individual mix of friends and interests. It’s not Mass Media, it is Individuated Media.
And that’s the point of my keynote today. We are right. People want Individuated media. Not Mass Media. Mass Media, and the practices and business models associated with it, were based upon scarcity, not surplus or abundance. Nothing wrong with that during its era. But that era ended at the end of the past century. What we’re clearly seeing nowadays, in the 21st Century, is the rise of Individuated Media (what we’re at this conference calling Personalized Media)
We know that the ramifications of billions of people having virtually instant access to all the world’s information are gargantuan, far greater than Gutenberg’s invention of moveable printing type or Marconi ’s and Tesla’s invention of broadcasting, and will affect not only the media industries, but every other realm of commerce, culture, politics, society, and civilization. But the fact that billions of people want a personalized, customized, individualized selection of content has gargantuan ramifications for the media industries.
First, hunting & gathering are primitive ways to acquire things–be those things food and shelter or news, entertainment, and information. There are huge business opportunities for media companies here. Facebook knows that, which is why it allows its users to automate feeds of news, entertainment, and information into users’ Facebook experiences.
The media industries need to adopt production practices and technologies that deliver to each individual the personalized, customized, individuated news, entertainment, and other information (including advertising and other product & service information) that that the person wants.
All sectors of all media industries need to work together, something unprecedented. People don’t consume just newspapers or just magazines or just broadcasts or just pure-play Internet content. They consume the mix, and won’t deal with different business models per media industry. Walls between traditional media must fall.
Nor will people consume just their own nation’s media. The world’s media industries need to globalize. There are no borders online except language.
All this will require huge changes in the practices and business models of media. Likewise, huge changes in the production and delivery technologies. Yet all of the technologies necessary exist today. These technologies and their successors are necessary for media companies to survive during the 21st Century. We are the pioneers of these discoveries.
During the next two days, we’ll examine personalized books, personalized magazines, personalized newspapers, personalized advertising, personalized greeting cards, personalized home printing, and other related subjects.
We’ll look at the technologies, the products, and the business models.
Like the early automobiles, early aircraft, and early computers, some of these might be embryonic or have gaps in their production or business models. But they are the future.
We are the future. The future of media is here with you now.
If you think all Europeans use the Internet the same, you’re wrong.
As an American who’s worked a fair amount in Europe, I love studying the variations in among how the various European nationalities use the Internet. Lately, I’ve been comparing social media use within Europe (more about that at a later date). However, this week comScore Media Metrixreleased a survey comparing how the various European nationalities use the World Wide Web during March.
These aren’t exact figures. Many other reputable companies estimate that there are nearly 2 billion Internet users worldwide; comScore estimates that there are only 1.35 billion. Many other companies show different European national usage estimates than comScore’s. However, whatever the differences, comScore’s figures are an OK filter for seeing national variations.
Europe is home to 731 million people. comScore estimates that at least 363.7 million of them used the Web during March 2011, and that the average users spent 26 hours doing so. The table above ranks some European nations by the numbers of Web users that comScores estimates each nation has.
Numbers of Users versus Web Penetration
That the Russian Federation now has the third largest number of Web users in Europe shouldn’t be surprising. This table lists sheer numbers of users, not each country’s Web penetration. that the. There are 149 million people in the Russian Federation, and comScore estimates that at least 47 million (32 percent population penetration) used the Web in March. Germany‘s population is 82 million and comScore’s estimate is that nearly 50 million of them (61 percent) used the Web during that month. France has a population of 66 million and comScore says 42 million (64 percent) of the French browsed the Web during March.
Likewise, comScore estimates that nearly 23 million Turks used the Web in March, more users than Spain, Sweden, or Poland. But that’ s likely because Turkey has a population of 73 million people (compared to 43 million Spaniards).
If all the countries in the table ranked were by by Web penetration, the Netherlands would be atop with 71 percent of its population.
Duration of Use (‘Engagement’)
Indeed, the Dutch spent the most time online, according to comScore. They spent an average of 34.4 hours on Web during March, a third more time than the average European. People in the United Kingdom were next, spending 33.0 hours on average. Turks spent the third most time on the Web in March.
Austrians spent the least time on the Web, only 13.8 hours in March, which seems odd because Swiss, with approximately the same number of Web users, spent 50 percent more time. Italians spent the second lowest time on the Web, nearly 18 hours per month.
It’s unsurprising that people in the Netherlands saw the most Web pages that month (3,515), but it’s remarkable that people in Turkey were second (3,098). The Austrians and Italians saw the least (1,456 and 1,688 respectively).
Turkish usage of the Internet is booming.
The Netherlands and United Kingdom are mature Internet markets.
Despite people from other parts of the world believing that Scandinavians make the world’s highest usage of the Internet, comScore’s per capital usage figures dispute that belief.
As Internet penetration in the Russian Federation increases, that country will likely become the world’s third largest national group of users.
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